Terms and Conditions of Sale

Effective from: [[TO BE COMPLETED: date of publication]]

These terms apply to orders placed on www.spice4drink.co.uk by consumers in the United Kingdom. Please read them before ordering. Nothing in these terms affects your statutory rights as a consumer.

1. About us

The shop is run by Spice4Drink Ltd.

  • Trading address: Woodlands, Bindon Ln, Wareham, Dorset, BH20 6AS, United Kingdom
  • Company number and place of registration: registered in England and Wales, company no. 09245604
  • Registered office: c/o SAS Accounting Service, 20 Beechwood Drive, Eaton, Congleton, Cheshire, CW12 2NQ, United Kingdom
  • VAT number: GB 765 346 017
  • E-mail: [email protected], phone: +44 7881 33 90 90

2. Our products

We sell Spice4Drink spiced syrup, a food product. The description, ingredients, allergens, net quantity and storage instructions for each product are shown on its product page [[TO BE COMPLETED: ingredients, allergens, net quantity, best-before / storage, name and address of the food business operator / UK importer — add to every product page]]. Product images are illustrative; packaging may differ slightly.

3. Prices

Prices are shown in pounds sterling (GBP). Prices include VAT at the applicable rate.

Delivery charges are shown separately in the basket and at checkout before you pay. See our Delivery page.

If we make an obvious pricing error, we will contact you before dispatching the order and you may cancel it.

4. How the contract is formed

  1. You add products to the basket, enter your details, choose delivery and payment, and click the button to place the order. Before that you can check and correct your order.
  2. We send an e-mail confirming that we have received your order. This is not yet acceptance.
  3. The contract is formed when we send an e-mail confirming that your order has been dispatched.
  4. If we cannot accept your order (for example, a product is out of stock), we will tell you and refund any payment.
  5. The contract is concluded in English. We store your order details and send them to you by e-mail; these terms are always available on this page.

5. Payment

You can pay by PayPal, by debit or credit card (processed by PayPal) or with PayPal Pay Later where offered. Payment is taken when you place your order. We never see your full card details.

6. Delivery

  • We deliver to addresses in the United Kingdom only.
  • Delivery is by UPS Standard. The charge depends on the weight of the order; delivery is free for orders over £150. Prices are on our Delivery page and are shown at checkout.
  • We dispatch orders within [[TO BE COMPLETED: e.g. 1–2 working days]]. Estimated delivery time: [[TO BE COMPLETED: e.g. 1–3 working days after dispatch]]. Unless agreed otherwise, we will deliver within 30 days of the contract.
  • Orders are dispatched from [[TO BE COMPLETED: UK address or Poland — if sent from outside the UK, state who pays any import VAT or duties; consumers must not face unexpected charges on delivery]].
  • Risk in the goods passes to you when they are delivered to you or to a person you have named.

7. Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order without giving a reason within 14 days from the day you (or someone you nominate) receive the goods. If you order several items delivered separately, the period runs from the day you receive the last item.

How to cancel: tell us clearly before the period ends — by e-mail to [email protected], by post, or using the model cancellation form below (you do not have to use it). We will confirm receipt by e-mail.

Returning the goods: send the goods back to [[TO BE COMPLETED: return address]] without undue delay and no later than 14 days after telling us you are cancelling. You pay the direct cost of returning the goods.

Refund: we will refund the price and the standard delivery cost you paid within 14 days of receiving the goods back or of receiving evidence that you have sent them, whichever is earlier. We refund using the same payment method. If you chose a more expensive delivery option, we refund only the cost of our cheapest standard delivery. We may reduce the refund if the value of the goods has gone down because you handled them more than necessary to check them.

Exception: because our products are food in sealed bottles, the right to cancel does not apply to bottles that have been unsealed (opened) after delivery, as they are not suitable for return for health protection and hygiene reasons. Unopened bottles can be returned as described above.

8. Faulty or incorrect goods

We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015, if goods are faulty or not as described you may be entitled to:

  • reject them and get a full refund within 30 days of delivery (for perishable goods this period may be shorter — until the goods would reasonably be expected to perish);
  • after that, ask for a repair or replacement, and if that is not possible or does not solve the problem, a price reduction or a refund.

If your parcel arrives damaged, leaks, or contains the wrong product, please contact us as soon as possible with your order number and a photo. We will pay the reasonable cost of returning faulty goods. These rights are in addition to your right to cancel in section 7. For detailed information, see Citizens Advice: citizensadvice.org.uk/consumer.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights. We supply products for domestic and private use only.

10. Complaints

If you have a problem, contact us at [email protected] or +44 7881 33 90 90. We aim to reply within 14 days. If we cannot resolve a complaint, you can contact Citizens Advice for guidance, and you can go to court (in England and Wales, the small claims track).

11. Your personal data

We use your personal data as described in our Privacy Policy and Cookie Policy.

12. Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of the mandatory consumer law of the part of the UK where you live.

13. Changes to these terms

We may change these terms from time to time. The terms that apply to your order are those published when you placed it.

Appendix: Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Spice4Drink Ltd, Woodlands, Bindon Ln, Wareham, Dorset, BH20 6AS, United Kingdom, [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.