Returns and Refunds

Effective from: [[TO BE COMPLETED: date of publication]]

This page summarises how returns work. Full details are in our Terms and Conditions. Your statutory rights are not affected.

You can cancel your order within 14 days of receiving it, without giving a reason.
Tell us by e-mail at [email protected] (include your order number), or use the model cancellation form in our Terms and Conditions.
Send the goods back within 14 days of telling us, to: [[TO BE COMPLETED: return address]].
Return shipping: paid by the customer.
Bottles must be unopened. For health and hygiene reasons we cannot accept the return of bottles that have been opened after delivery, unless they are faulty.

We refund the product price and the standard delivery charge within 14 days of receiving the goods back (or proof that you have sent them, if earlier).
Refunds go back to the original payment method (PayPal or card).
We do not charge a restocking fee.

If your order arrives damaged, leaking, faulty or is not what you ordered, contact us as soon as possible with your order number and a photo.
Within 30 days of delivery you can ask for a full refund; we can also offer a replacement. We pay the reasonable cost of returning faulty goods.
These rights come from the Consumer Rights Act 2015 and apply in addition to the 14-day right to cancel.

E-mail [email protected] or call +44 7881 33 90 90.

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